Stakeholder Relationships (L2M3), CIPS Level 2 Module 3 - CIPS Training India

Stakeholder Relationships (L2M3)

In any organisation, much of the procurement and supply function is based around the development and maintenance of relationships with internal or external stakeholders. This module is designed for those involved in the procurement and supply operation who must identify stakeholders and key market factors that affect procurement and supply success. They must also know the communication tools and techniques that will ensure successful working relationships.

30 hours of module learning time
3 Course credits
Total exam time of 1 hour

Module Three - Curriculum

The third module “Stakeholder Relationships” in the CIPS Level 2 Certificate course comprises four sections focused on identifying, developing, and maintaining successful working relationships with internal and external stakeholders.

1.0 Know the stakeholders in procurement and supply

1.1 Define external stakeholders in procurement and supply - Defining and profiling stakeholders; Typical stakeholders such as suppliers, customers, consumers, communities, government, and other groups; The distinction between customers and consumers.
1.2 Identify internal stakeholders that can be involved in purchases from suppliers and supplies delivered to customers - The role of procurement and supply in dealing with other business functions such as marketing, sales, production, operations, human resources, finance, design and development, distribution, facilities, senior management and the board of management.
1.3 Describe how internal and external stakeholders influence procurement and supply activity - The internal and external stakeholders that can influence the work and success of procurement and supply.

2.0 Know the key market factors that impact on a procurement and supply function

2.1 Identify the key economic sectors that impact a procurement and supply function - Public, private, and not-for-profit or third sector; Primary, secondary and tertiary sectors.
2.2 Indicate the impact of demand and supply on markets - Demand and supply curves; How demand and supply factors can change; How demand and supply factors can impact on pricing and availability.
2.3 Describe how market factors impact on the procurement and supply activities of an organisation - The level of competition: perfect competition, imperfect competition, oligopoly, duopoly, and monopolies; The impact of demand on sales; Market growth and decline; Competitive forces on organisations.
2.4 Identify the contribution that marketing makes to develop customer and supplier relationships - Define the principles and definitions of marketing; Techniques associated with marketing; Sources of competitive advantage sought through marketing; Relevance of marketing principles to purchasers.

3.0 Understand the techniques associated with successful and effective communication in procurement and supply

3.1 Describe and explain approaches to build rapport with internal and external stakeholders - Techniques to develop, maintain, and improve relationships with internal stakeholders to promote effective procurement and supply.
3.2 Explain methods of negotiating with suppliers and customers - Negotiation techniques for use with suppliers and customers to agree on contract terms and relationships that will achieve the interests of the overall organisation.
3.3 Recognise all elements of the communication cycle - The importance of appropriate, prompt, and timely communications with stakeholders and suppliers; How to create appropriate written correspondence; How to complete electronic files and documents used in support of the procurement and supply process.
Describe the key characteristics of successful and effective team working - Group cohesiveness and performance; The characteristics of an effective workgroup; The stages of team development.

4.0 Know approaches for conflict resolution with stakeholders in procurement and supply

4.1 Identify the types of information that can be exchanged between purchasers and suppliers - Types of information exchange such as scheduling difficulties, demand forecasts, trends in costs and availability, designs and innovations, and new product development.
4.2 Indicate how conflict can arise in the work of procurement and supply - Defining workplace conflict; The sources of conflict in organisations and between personnel; The sources of conflict between organisations and their personnel.
4.3 Identify approaches to conflict resolution with stakeholders in procurement and supply - Approaches to conflict resolution; Clarifying roles and responsibilities; Group cohesion; Achieving buy-in from stakeholders.

All Modules in CIPS Level 2 Certification

Module 1 – Introducing Procurement and Supply (L2M1)
Module 2 – Procurement and Supply Operations (L2M2)
Module 3 – Stakeholder Relationships (L2M3)
Module 4 – Systems Technology (L2M4)
Module 5 – Inventory, Logistics and Expediting (L2M5)

You can get the full details of CIPS Level 2 – Certificate in Procurement and Supply Operations over here

Why Choose CIPS MatexNet?

GLOBALLY RECOGNISED COURSES – Throughout the world CIPS qualifications are recognised as driving leading-edge thinking and professionalism in procurement. CIPS is the only independently regulated professional body with an honours degree level qualification. MCIPS Chartered Professional is recognised worldwide as the standard for procurement professionals.
EXPOSURE TO GLOBAL BEST PRACTICES – MatexNet’s strategic tie up with CIPS to offer professional courses stems out of the essential need of professionally certified procurement and supply chain professionals. Our goal is to bring state of the art best practices and processes in procurement and supply chain to the ever growing market economy in India.
PRACTITIONERS AS TUTORS – Our tutors are professionally recognised and senior consultants / practitioners and are working across the Public and Private sectors. Each of them bring three decades plus years of industry experience and knowledge to deliver CIPS courses besides sharing up-to-date thinking and best practices.
EASY ACCESS & FLEXIBILITY – All training is delivered in Classroom format and Live webcasting for Distant learners. You can pick the learning format that works best for you.

CIPS MatexNet Training Reviews

Suman Kumar, Procurement Manager – Leading PSU

I joined CIPS MatexNet for distance learning (through zoom classes) for Diploma in procurement & supply from CIPS. As working professionals, we don’t have much time to study by ourselves, these online lectures definitely helped me in gaining conceptual knowledge, and successfully complete the Level 4 CIPS certification.

M.S. Murugan

I have completed Level 4 Diploma with flying colors besides obtaining Merits in L4M1 and L4 M8. The course was organized in a manner that helped me understand the underlying concepts that are required to pass CIPS examinations. All classes were handled by experts in the procurement area and they showed an interest in helping students learn. The course materials provided by CIPS MatexNet increased my knowledge and skills in the subject matter. The platform provided for practicing the subjects by way of attending mock tests was very useful. I would highly recommend CIPS MatexNet to other aspiring students.

Category Manager, Retail

The training is well structured to help students master the subjects, and learn about the practical application at work. The tutors are highly knowledgeable and pass on their on-field experience to the students. Thanks to CIPS MatexNet who helped me get my CIPS qualification.

Vendor Management Executive, Information Technology

I’ve recently completed my CIPS training with CIPS MatexNet. The tutors and the study materials were of high standard and were key to helping me get certified. I’d recommend CIPS MatexNet to anyone looking for a training in purchase and supply.

Procurement Executive, Manufacturing Company

I’m so pleased I did this course with CIPS MatexNet. I find the course enriching and thought-provoking for procurement professionals like me to strengthen their minds on the basics of an everyday procurement activity with tons of practical information.

Purchasing Manager, Construction

Very interactive course offering contextual learning. The course offers details of the procurement process, contract management, compliance, and governance. It is highly recommended to anyone looking to gain in-depth knowledge about procurement.

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Stakeholder Relationships (L2M3)

CIPS Level 2 Module 3 - Stakeholder Relationships (L2M3)